Our Promise
At Moonrise 24hr Scotland, we are committed to delivering care that reflects the values of Scotland’s Health and Social Care Standards every day.
Through compassionate staff, personalised support, and a commitment to quality, we strive to ensure that every person we support feels safe, respected, and empowered.
Our Commitment to Scotland's Health & Social Care Standards
At Moonrise 24hr Scotland, we are committed to delivering care that reflects the values and expectations set out in Scotland’s Health and Social Care Standards. These standards place people at the heart of care and support, ensuring that services promote dignity, respect, wellbeing, and independence.
Our approach to domiciliary care is built around these principles, ensuring that every person we support feels valued, safe, and empowered to live the life they choose.
Our services are regulated by the Care Inspectorate, which monitors the quality of care services across Scotland and ensures providers meet national standards for safe and effective care.
Our Promise
At Moonrise 24hr Scotland, we are committed to delivering care that reflects the values of Scotland’s Health and Social Care Standards every day.
Through compassionate staff, personalised support, and a commitment to quality, we strive to ensure that every person we support feels safe, respected, and empowered.
What We Do
Dignity and Respect
We believe that every individual deserves to be treated with dignity, kindness, and compassion.
At Moonrise, we ensure
that:
• People are treated with respect at all
times
• Personal preferences, beliefs, and values are recognised
• Privacy is protected when providing care and support
• Individuals are supported to make
choices about their own lives
Our staff build trusting relationships that respect each person’s individuality and independence.
Compassion
Compassion is at the heart
of everything we do. Our care professionals are carefully selected and trained to provide support
with empathy, understanding, and professionalism.
We ensure that:
• Staff listen and respond to individual needs
• Care is delivered with patience and
kindness
• People feel supported, valued, and understood
We believe compassionate care helps individuals feel confident, comfortable, and supported in their own homes.
Be Included
Everyone should feel included, heard, and involved in decisions about their care.
Moonrise ensures that:
• Individuals and their families are involved in care planning
• People are supported to express their views and preferences
• Care plans reflect personal goals and lifestyles
• Individuals are encouraged to
maintain connections with their community
Our goal is to support people to live full and meaningful lives while remaining connected to the people and activities that matter most.
Responsive Care and Support
Care needs can change over time, which is why our support is flexible and responsive.
We provide:
• Personalised care plans tailored to individual needs
• Regular reviews to ensure support remains appropriate
• Flexible care arrangements that adapt as circumstances change
• Consistent care teams to build trusted relationships
Our team works closely with individuals, families, and healthcare professionals to ensure the best possible outcomes.
Wellbeing
Supporting wellbeing means looking at the whole person—not just their care needs.
At Moonrise, we focus on:
• Promoting independence and confidence
• Supporting physical and emotional wellbeing
• Encouraging social engagement and community participation
• Helping individuals maintain
routines and activities they enjoy
By supporting wellbeing, we help people maintain a high quality of life while remaining in the comfort of their own homes.
